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If you have encountered a problem with our shopping cart, the most common reason will be to do with creating a secure link with our server. This is to do with your SSL - Secure Socket Layer settings. Please review the following notes to fix this problem.

If you do not have SSL enabled on your browser the site may not display as designed. To enable your browser for SSL follow the steps that apply to the browser you are using.

PC Users

Internet Explorer 7.x

1 From Tools select Internet Options
2 Select the Advanced tab and scroll down to the bottom.
3 For each of the options under Security ensure 'Use SSL 2.0' and 'Use SSL 3.0' are both ticked.
4 Click OK
5 Close the broswer and reopen it to ensure that the new settings are applied.

Internet Explorer 5.5 and above

  1. From Tools select Internet Options
  2. Select the Advanced tab
  3. For each of the options under Security ensure 'Use SSL 2.0' and 'Use SSL 3.0' are ticked.
  4. Click OK

Firefox 1.0.x

  1. From Tools select Options
  2. Select the Advanced icon
  3. For each of the options under Security ensure 'Use SSL 2.0' and 'Use SSL 3.0' are ticked
  4. Click OK

Firefox 2.0.x

  1. In a new tab type about:config in the address bar and press enter, or open the about:config editor if you have the extension
  2. In the filter field enter security.enable_ssl2
  3. Double click the entry so the value is true
  4. In the filter field, enter security.ssl2
  5. Double click all the entries to enable them.
  6. Close the tab or about:config editor.

Mozilla 1.7.x

  1. From Edit select Preferences
  2. From the left hand side menu click on + to open Privacy and Security
  3. Under SSL, ensure 'Enable SSL version 2' and 'Enable SSL version 3' are ticked
  4. Click OK

Opera 8.x

  1. From Tools select Preferences
  2. Select the Advanced tab
  3. From the left hand side menu select Security, and click on 'Security Protocols'
  4. Ensure 'Enable SSL 2' and 'Enable SSL 3' are ticked
  5. Click OK
  6. Click OK again

Mac Users

Safari

SSL is auto-enabled on Safari.

Opera 8.x

  1. From Opera select Preferences
  2. Under Security select the option 'Security protocols'
  3. Ensure 'Enable SSL 2' and 'Enable SSL 3' are ticked
  4. Click OK
  5. Click OK again

Mozilla 1.7.x

  1. From Netscape or Mozilla select Preferences
  2. From the left hand side menu click on + to open Privacy and Security
  3. Under SSL, ensure 'Enable SSL version 2' and 'Enable SSL version 3' are ticked
  4. Click OK

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